fbpx

Terms and Conditions

Terms & Conditions

The Natural Lifemanship Institute offers trainings, online courses, certifications, consultations, memberships, and merchandise. Please carefully review our policies regarding refunds, store credits, and transfers. By completing a purchase, you acknowledge that you have read and agree to our terms and conditions.

Trainings

Virtual Trainings

This includes the Fundamentals of Natural Lifemanship and the Natural Lifemanship Intensive.
These trainings are delivered online during specific time periods with start dates and end dates. Upon completion of registration, participants are automatically enrolled in a course and have access to the material. Generally, we do not give refunds for online courses. However, for these two virtual trainings, should a participant decide that they are unable to successfully complete the training after attending the orientation and learning more about the time commitment involved, a refund may be requested ONLY IF none of the course lessons in Week 1 or beyond have been viewed.

These are the options for refunds for the Fundamentals of Natural Lifemanship training and the Natural Lifemanship Intensive training assuming the request is made before any lessons in Week 1 or beyond have been viewed:

  1. Store Credit can be issued for 100% of the registration fee. Store credit will be associated with your account and may be applied to future purchases on the Natural Lifemanship website.
  2. Refunds to the credit card used to make the purchase can be issued for the amount of the registration fee minus a 5% non-refundable transaction fee.

Transfers: After viewing the course lessons in Week 1 and beyond, participants who are unable or who choose not to complete the training have the option to transfer to a future training for a fee of $150.

In-Person Trainings

This includes practicums and all other in-person training events EXCEPT our Wild Horse Sanctuary (WHS) Relationship Logic Training, which has a unique policy.

In-person trainings other than the WHS training:

If a registered participant is unable to attend the training, even at the last minute, transfers, refunds and store credits may be requested.

  1. Store Credit can be issued for 100% of the registration fee. Store credit will be associated with your account and may be applied to future purchases on the Natural Lifemanship website.
  2. Refunds to the credit card used to make the purchase can be issued for the amount of the registration fee minus a 5% non-refundable transaction fee.
  3. Transfers are the preferred option. You may transfer to a future in-person training of the same type for no additional fee.

We ask that you give us as much notice as possible if you are unable to attend an in-person training so that we can adjust food orders and even allow somebody on the waitlist to attend.

Wild Horse Sanctuary Relationship Logic Training:

This training is unique in that it takes place at the Wild Horse Sanctuary in Northern California. This is a very unique experience and our costs, which are high, are the same regardless of how many people attend. Therefore, to be able to offer this training at the price for which we offer it, we need 100% attendance, without exception. Please note the following before enrolling in this training:

  1. We ask you to wait before booking travel arrangements. There is a date by which the training must be sold out in order for us to confirm that the training will take place. We advise you to not book any travel arrangements until we announce that the training is full and confirmed.
  2. Once the training is confirmed, there are NO refunds, store credits, or transfers for any reason unless your spot is filled by somebody on the waitlist. While this occasionally may be an option, there is no guarantee. If you are unable to attend the training and your spot remains unfilled, we are unfortunately unable to offer any sort of refund, credit, or transfer.

 

Online Courses

There are no refunds or credits on online courses once they have been purchased.

Consultations

Consultations may be rescheduled before the consultation date. A link is provided in your consultation confirmation email that allows you to reschedule the appointment if needed. You may also reach out to support@naturallifemanship.com for assistance rescheduling. Consultations are non-refundable within 24 hours of the scheduled appointment.

Membership

NL Membership is offered on a monthly and annual basis. Your membership fee will automatically renew to make sure you have uninterrupted access to your membership benefits.

You are free to change or cancel your membership at any time. When you cancel, you will continue to have access until your next renewal date, at which time the subscription will automatically be canceled and your membership benefits will cease.

No refunds or credits are available for NL Membership. However, if you are an active member and you decide to pursue NL certification, please contact us for help in canceling your membership and signing up for certification, which comes with membership. We will give you a store credit for the time remaining between your membership cancellation date and what would have been your next renewal date.

Certification

NL Certification is a process involving trainings, consultations, and assignments over a period of time. When you enroll in certification, you initiate an annual subscription. This ensures that your certification process and status remain active without interruption. Having an active certification status also gives you complimentary access to NL Membership and all of its benefits, plus other benefits such as a listing in our Practitioner’s directory.

To progress in certification and also to remain certified upon completion you must maintain your certification subscription, allowing the annual fee to be drawn from your account each year.

There are no refunds on NL Certification.

Merchandise

NL products and merchandise fall under the following categories:

  • Physical products that are shipped
  • Digital products that are not shipped
  • Physical products that also include a digital component such as an online course (e.g., Connection Kits)

Physical Products that are Shipped

If you receive a damaged product, including manuals, halters, and skills cards, please contact us at support@naturallifemanship.com. Send a picture of the damaged product along with your order information if you have it. We will replace the damaged product and provide instructions for returning it.

Some of our merchandise (generally merchandise that sports our logo) is handled by a 3rd party vendor. If you receive damaged t-shirts, backpacks, mugs, and related NL merchandise, please contact us immediately. There is a 30-day window where returns may be made at the vendor’s expense. If you have any other problems with your order, please contact us. If the product is undamaged but you would like to return or exchange it, we are unable to offer refunds or replacements. You will need to place another order at your own expense.

Digital Products

Our digital products, including downloadable skills cards and the DIY Connection Kit are delivered digitally via courses/downloads immediately upon purchase. No refunds or credits are available upon purchase.

Physical Products that include a Digital Component

NL Connection kits, including the Essential Connection Kit, the Drum Connection Kit, and the Rhythm Bell Connection Kit, are comprised of physical components and online courses. The online courses that accompany the kits are delivered immediately. No refunds are available for these products. If you receive a damaged physical product, please contact us for a replacement.