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Terms and Conditions

Natural Lifemanship provides trainings, online courses, certifications, consultations, memberships, and merchandise. By completing a purchase, you agree to the terms below, including our refund, transfer, and credit policies.

1. Payment & Refund Policy (Applies to ALL Purchases)

Non-Refundable Transaction Fees

  • All refunds are subject to a non-refundable processing fee:
    • 5% for purchases made by credit card
    • 8% for purchases made through Affirm

These fees reflect payment processing costs and are not recoverable once a transaction is completed.

General Refund Rules

  • Store credit (100%) is typically the most flexible option
  • Refund eligibility depends on:
    • Type of product or program
    • Timing of the request
    • Whether content has been accessed or services delivered

2. Trainings, Programs & Events

Virtual Trainings (Fundamentals & Intensive)

These are structured, cohort-based online trainings. 

  • Virtual, cohort-based trainings include course content and community access for the duration of the training 
  • Training courses expire 3 months after the end of the training unless otherwise stated
  • The 3-month expiration policy is waived for those with an active NL Membership or or Certification Membership plan
Refund Eligibility

You may request a refund ONLY IF:

  • You have NOT accessed any Week 1 (or later) content, including videos or downloads
If Eligible, You May Choose:
  • 100% Store Credit
  • Refund minus processing fee (5% credit card / 8% Affirm)
After Week 1 Content Is Accessed
  • No refunds
  • You may:
    • Transfer once to a future training for $150

Other Virtual Courses & Events

  • Generally non-refundable
  • No credits once accessed unless otherwise stated

In-Person Trainings, Programs & Events

Due to limited capacity and advance planning:

More than 6 weeks before start date

You may choose:

  • 100% Store Credit
  • Refund minus processing fee (5% / 8%)
  • Free transfer to a future training (preferred option)
Within 6 weeks of the event
  • No refunds
  • No transfers

Vouchers

  • Vouchers for products or services typically expire one year from the date of purchase unless otherwise specified
  • Refund policy applies (see #1)

Personal Immersion (Special Policy)

  • Includes an Adult Attachment Interview (AAI) (~$350 value)
  • Once the AAI is scheduled:
    • That portion becomes non-refundable

In-Person Certification & EAS Residency

  • Full payment required before program start
  • Refunds ONLY if requested 6+ weeks prior
  • Otherwise:
    • No refunds
    • No transfers

3. Online Courses (Self-Paced)

  • No refunds or credits once purchased
  • Access typically expires after 1 year
  • Active NL Members receive ongoing access

4. Consultations

  • May be rescheduled before the appointment
  • Within 24 hours of appointment:
    • Non-refundable
  • Transferable if our consultants cancel a scheduled appointment 
  • Unused portions of consultation packages may be eligible for refunds or store credits according to the general refund policy (see #1)

5. Memberships

NL Membership (Monthly or Annual)

  • Auto-renews
  • You may cancel anytime through your account dashboard

Important

  • Access continues until next billing date
  • No refunds or credits on membership fees

Certification Membership

  • Annual subscription required to maintain certification status

Key Policies

  • Auto-renews annually
  • Must cancel before renewal to avoid charges; you may cancel through your account dashboard
  • Cancellation of Certification Membership may affect your progress toward certification 
  • Cancellation will immediately affect your certification status, access to the Certification Hub and community, membership benefits, digital credentials, and practitioner directory listing
  • No refunds

6. Merchandise

Physical Products (Shipped)

  • Damaged items:
    • Eligible for replacement (contact support with photo)
  • Undamaged items:
    • No returns or refunds

Third-Party Merchandise (e.g., apparel)

  • 30-day return window through vendor for damaged items
  • No refunds for preference-based returns

Digital Products

  • Delivered immediately
  • Non-refundable

Products with Physical + Digital Components (e.g., Connection Kits)

  • Digital portion delivered immediately
  • No refunds
  • Damaged physical items may be replaced

7. Store Credit

  • Issued when applicable instead of refunds
    • No fees or expiration
    • Tied to your account
    • Can be used for future purchases
    • Not redeemable for cash

8. Transfers

Where permitted:

  • Transfers apply to same or similar programs only
  • May include administrative fees (e.g., $150 for virtual trainings)

9. Agreement

By completing a purchase, you confirm that:

  • You have read and understood these terms
  • You agree to the refund, transfer, and fee policies outlined above

Last updated: April 21, 2026

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