Terms & Conditions
The Natural Lifemanship Institute offers trainings, online courses, certifications, consultations, memberships, and merchandise. Please carefully review our policies regarding refunds, store credits, and transfers. By completing a purchase, you acknowledge that you have read and agree to our terms and conditions.
Trainings
Virtual Trainings
This includes the Fundamentals of Natural Lifemanship and the Natural Lifemanship Intensive.
These trainings are delivered online during specific time periods with start dates and end dates. Upon completion of registration, participants are automatically enrolled in a course and have access to the material. Generally, we do not give refunds for online courses. However, for these two virtual trainings, should a participant decide that they are unable to successfully complete the training after attending the orientation and learning more about the time commitment involved, a refund may be requested ONLY IF none of the course lessons in Week 1 or beyond have been viewed and course videos and downloads have not yet been accessed.
These are the options for refunds for the Fundamentals of Natural Lifemanship training and the Natural Lifemanship Intensive training assuming the request is made before any lessons in Week 1 or beyond have been viewed:
- Store Credit can be issued for 100% of the registration fee. Store credit will be associated with your account and may be applied to future purchases on the Natural Lifemanship website.
- Refunds to the credit card used to make the purchase can be issued for the amount of the registration fee minus a 5% non-refundable transaction fee.
Transfers: After viewing the course lessons in Week 1 and beyond, participants who are unable or who choose not to complete the training have the option to transfer once to a future training for a fee of $150.
In-Person Trainings
Natural Lifemanship is committed to hosting personal and intimate trainings. Our in-person trainings are limited to a small number of participants and we arrange for enough instructors to ensure a high level of support for each attendee. In order for us to host such personal and intimate trainings, we have to adhere to a strict no refund/no transfer policy if you cancel less than 6 weeks out. This is because we may not be able to fill your spot on such short notice and because of the expenses we have already incurred by planning for your presence.
Full store credit, transfer or a refund (minus a 5% non-refundable fee) can be requested 6 weeks or more before an in-person training. Special considerations apply to the Personal Immersion – see below.* If the training is less than 6 weeks away, we have a no refund and no transfer policy.
If you must cancel your registration and the date of the training is more than 6 weeks away, you have the following options:
- Store Credit can be issued for 100% of the registration fee. Store credit will be associated with your account and may be applied to future purchases on the Natural Lifemanship website.
- Refunds to the credit card used to make the purchase can be issued for the amount of the registration fee minus a 5% non-refundable transaction fee.
- Transfers are the preferred option. You may transfer to a future in-person training of the same type for no additional fee.
*Personal Immersion:
The cost of the Personal Immersion includes the Adult Attachment Interview, which attendees are asked to schedule and complete with our colleague, Jim Harlow, prior to the Personal Immersion. Once the AAI (valued at $350) has been scheduled, it is non-refundable.
Wild Horse Sanctuary Relationship Logic Training:
This training is unique in that it takes place at the Wild Horse Sanctuary in Northern California. This is a very unique experience and our costs, which are high, are the same regardless of how many people attend. Therefore, to be able to offer this training at the price for which we offer it, we need 100% attendance, without exception. Please note the following before enrolling in this training:
- We ask you to wait before booking travel arrangements. There is a date by which the training must be sold out in order for us to confirm that the training will take place. We advise you to not book any travel arrangements until we announce that the training is full and confirmed.
- Once the training is confirmed, there are NO refunds, store credits, or transfers for any reason unless your spot is filled by somebody on the waitlist. While this occasionally may be an option, there is no guarantee. If you are unable to attend the training and your spot remains unfilled, we are unfortunately unable to offer any sort of refund, credit, or transfer.
Online Courses
There are no refunds or credits on online courses once they have been purchased. Online courses that are purchased (with the exception of virtual training courses) generally have a one year expiration date. However, active NL Members (those with an active membership subscription or certification subscription) may enjoy perpetual access to their online courses so long as their membership remains active.
Consultations
Consultations may be rescheduled before the consultation date. A link is provided in your consultation confirmation email that allows you to reschedule the appointment if needed. You may also reach out to support@naturallifemanship.com for assistance rescheduling. Consultations are non-refundable within 24 hours of the scheduled appointment.
Membership
NL Membership is offered on a monthly and annual basis. Your membership fee will automatically renew to make sure you have uninterrupted access to your membership benefits.
You are free to change or cancel your membership at any time. When you cancel, you will continue to have access to your membership courses and benefits until your next renewal date, at which time the subscription will automatically be canceled and your membership benefits will cease.
If you have an annual membership, you will receive a renewal reminder 30 days before your scheduled renewal date each year. If you do not wish to pay the renewal fee, it is your responsibility to cancel your membership (to do this visit your account dashboard and click “My Subscription”) before it renews. No refunds or credits are available for NL Membership. However, if you are an active member and you decide to pursue NL certification, please contact us for help in canceling your membership and signing up for certification, which comes with membership.
Certification
NL Certification is a process requiring trainings, consultations, and assignments over a period of time. When you enroll in certification, you initiate an annual subscription. This ensures that your certification process and status remain active without interruption. Having an active certification status also gives you complimentary access to NL Membership and all of its benefits, plus other benefits such as a listing in our Practitioner’s directory.
Being NL Certified makes you part of a community of people dedicated to lifelong learning and personal and professional development. Once you have completed NL Certification, to remain an active part of our community you will be asked to document your continuing education each year and maintain your active certification subscription (which is essentially your renewal fee and which comes with NL Membership and all of its benefits). An active certification subscription is required both to stay actively engaged in the certification process and to renew your NL Certified status each year once you have completed the basic certification requirements.
You will receive an email at the email address associated with your NL account 30 days before your certification subscription renews each year.
If you must pause or cancel your certification membership, you may do so from your account dashboard. However, when you pause or cancel your certification membership, your certification status will become inactive and you will need to re-activate it to either continue working toward NL Certification or to renew your certificate of completion.
There are no refunds on NL Certification. If you do not wish to renew your certification and for you card to be charged, it is your responsibility to pause or cancel your subscription before your renewal date.
Merchandise
NL products and merchandise fall under the following categories:
- Physical products that are shipped
- Digital products that are not shipped
- Physical products that also include a digital component such as an online course (e.g., Connection Kits)
Physical Products that are Shipped
If you receive a damaged product, including manuals, halters, and skills cards, please contact us at support@naturallifemanship.com. Send a picture of the damaged product along with your order information if you have it. We will replace the damaged product and provide instructions for returning it.
Some of our merchandise (generally merchandise that sports our logo) is handled by a 3rd party vendor. If you receive damaged t-shirts, backpacks, mugs, and related NL merchandise, please contact us immediately. There is a 30-day window where returns may be made at the vendor’s expense. If you have any other problems with your order, please contact us. If the product is undamaged but you would like to return or exchange it, we are unable to offer refunds or replacements. You will need to place another order at your own expense.
Digital Products
Our digital products, including downloadable skills cards and the DIY Connection Kit are delivered digitally via courses/downloads immediately upon purchase. No refunds or credits are available upon purchase.
Physical Products that include a Digital Component
NL Connection kits, including the Essential Connection Kit, the Drum Connection Kit, and the Rhythm Bell Connection Kit, are comprised of physical components and online courses. The online courses that accompany the kits are delivered immediately and they expire after one year unless the account holder has an active membership, in which case they may continue to access their connection kit courses as long as the membership remains active. No refunds are available for these products. If you receive a damaged physical product, please contact us for a replacement.
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